Refund Policy

Summary

• Before work begins: you can cancel and receive a full refund of any amount paid.
• After a first draft or any file delivery: no refund is issued.

When work "begins"

Work begins when the Designer starts production on your accepted quote. The first draft or file delivery (previews, renders, models, design files or any other deliverable sent to you) marks the point after which the project is no longer refundable.

How to request a refund

Email mentanyanbook202@outlook.com with your name and project reference. Eligible refunds are returned to the original payment method within 14 days of confirmation.

Your statutory rights

If you are a consumer in the EU, you have a 14-day right of withdrawal for service contracts concluded at a distance. By asking us to start work within that period, you acknowledge that you lose the right of withdrawal once a first draft or file has been delivered. Nothing in this policy limits other rights you have under mandatory law.

See also the Terms of Service.